Refund policy
Because our products are personal care items, we want you to feel confident in your purchase. However, we know that is not always possible. If that is the case, please read the guidelines below.
Return window: We accept returns within 14 days of the delivery date.
Condition of items: For hygiene and safety reasons, we can only accept returns of products that are unopened, unused, and in their original packaging. Opened or used products cannot be returned or exchanged, unless the item arrived defective or was not what you ordered (see below).
Defective or incorrect items: If your order arrives damaged, defective, or if you received the wrong item, contact us at contact@vianibliss.com within 3 days of delivery with your order number and a photo of the item. We will provide a replacement or full refund, including return shipping costs, at no cost to you.
Return shipping costs: For all other eligible returns (unopened/unused items within the return window), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
How to start a return:
- Email contact@vianibliss.com with your order number and the reason for your return.
- We'll confirm eligibility and provide a return address.
- Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–10 business days.
Refunds: Refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to post the refund to your account.
Non-refundable items: Items that are opened by the customer, partially-used products, and unopened products after 14 days are not refundable. Customers can still return non-refundable products without a refund. In that case, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.